We test the human layer of your customer support operations using the same techniques employed by nation-state threat actors and organized cybercrime groups. Continuous, quantified, threat-informed.
Voice-based pretexting against helpdesks, customer support lines, and internal IT. We test whether your agents will hand over credentials, PII, or account access to a well-crafted pretext.
Targeted voice phishing operations against your workforce. Realistic scenarios informed by current threat actor tradecraft. Measured. Reported. Benchmarked against industry baselines.
On-site adversarial operations. Tailgating, badge cloning, pretexting past reception, accessing restricted areas. Full documentation with photo evidence and timeline reconstruction.
Recurring assessments against your call centers and BPO vendors. Trend analysis. Per-agent and per-site scoring. Quarterly executive reporting with year-over-year benchmarking.
Fractional security leadership for organizations that need senior expertise without the full-time headcount. Program development, board reporting, vendor risk oversight, compliance alignment.
Independent evaluation of your outsourced support operations. We assess the security posture of your BPO vendors through direct testing, not questionnaires.
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Breakglass will not disclose your inquiry, your identity, or any details of potential or active engagements to any third party without explicit written authorization.